Peer to Peer Support

Supporting Quality Improvement Through Peer Support

As part of a wider quality improvement project with Norfolk County Council, Norfolk Care Association leads a Peer-to-Peer Support Programme designed to strengthen quality, leadership and collaboration across adult social care in Norfolk.

Between March 2024 and October 2025, we have worked with 31 care organisations across the county. Based on our evaluation, the programme has been consistently well-received:

100% rated the peer-based model as positive or very positive
100% rated the process as good or excellent
We achieved a 100+ net promoter score

The programme connects experienced, high-performing providers with services that would benefit from practical, peer-led guidance. Through supportive conversations, shared learning and real-world problem-solving, peer supporters help teams reflect on their practice, build confidence and develop sustainable improvements tailored to their service.

By creating a safe, independent space for providers to learn from each other, the programme promotes sector-wide collaboration, reflective leadership and the exchange of best-practice approaches that helps to build a stronger, more resilient and better-connected care community across Norfolk.

Social Care Professionals | Quality Improvement | Norfolk Care Association

A group of social care leaders in a meeting

Become a Peer Supporter

If you are a care provider with a ‘Good’ or ‘Outstanding’ CQC rating and/or a PAMMS rating, you can play a vital role in supporting other services across Norfolk. Our Peer-to-Peer Support Programme connects experienced providers with those seeking practical guidance in areas such as quality improvement, compliance, leadership, workforce development and day-to-day service delivery. Please note, we’re currently closed to those looking for support, but are actively looking for peer supporters.

Among services completing the programme, 83% reported a positive or strong positive impact on service quality, and 67% saw an improved CQC or PAMMS rating where data is available.

As a Peer Supporter, you will:

Share your knowledge, experience and examples of good practice
Offer supportive, non-judgemental guidance to services seeking improvement
Contribute to shared learning and sector-wide intelligence
Help strengthen quality, confidence and safe, effective care across Norfolk
Build valuable networks and professional relationships

To recognise your time and contribution, peer supporters are paid for up to three days of support per match, enabling you to take part in a flexible and rewarding role alongside your usual responsibilities.

Click here to register your interest.

"It was just really nice to talk to somebody who is in a similar position and role."

"Everybody's got knowledge and skills in which they can share and support."

"Nice way of getting to know each other as providers."

Support our sector

Are you rated Good or Outstanding by CQC or PAMMS? Join our Peer-to-Peer Support Programme and support quality improvement across Norfolk.

Make a difference