Social Care Quality Improvement Project Case Studies, Best Practice, Videos and More!
This Great Practice Guide is being created over time alongside our Best Practice workshops which will run
in early 2024.
The workshops are being led and co-created by social care providers and other partners.
They cover six themes:
- Environment
- Involving Others
- Person-centred Care
- Workforce
- Leading cultures of continuous improvement
- Partnerships
The Guide will have 3 sections:
- Talking Head Videos
- Resources and Data
- Case Studies
- CQC Single Assessment Framework
Some of the material will be generic and relevant across all themes, others will be subject specific.
We would be delighted to received your contributions to our Guide and encourage you to re-visit these pages
over time as we add more material.
For comments and contributions, please contact a member of the NorCA Team:
angela.steggles@norfolkcareassociation.org.uk
alfina.elwell@norfolkcareassociation.org.uk
Resources and Data
General
An Action Learning Set (ALS) is a structured group within a workplace or shared setting with a clear purpose: to address real- world challenges. The aim of an ALS is to build practical solutions or insights related to the issues at hand. Six members will meet over an agreed-upon timeframe, for approximately an hour each session.
Interested?
For more information or to join an Action Learning Set, contact: developingskills@norfolk.gov.uk
CQC: New Approach to Assessment
Norfolk and Suffolk Care Support Outstanding Forum
The Kings Fund – policy, research and opinion
The Road to Outstanding – a series of podcasts with Sophie Coulthard
Environment
Boag I, 2020, Psychologically Informed Environment Principles in Adult Social Care, by Iain Boag
Pielink: Psychologically Informed Environments research compendium
Centrepoint an introduction to psychologically informed environments
SCIE Risk Assessment and positive risk-taking
Involving Others
Think Local Act Personal: Making it Real
Skills for Care: Involving people who use care in recruitment and retention
Accessible Information Standard
Person-centred Care
Think Local Act Person: personalised care and support plans
Skills for Care: Person-centred approaches in health and social care
Workforce
Skills for Care: Recruitment Support
Skills for Care: Developing Your Workforce
Norfolk and Suffolk Care Support: recruitment and retention
Norfolk Care Careers (Careers and Jobs in Adult Social Care)
Leading Cultures of Continuous Improvement
Webinar Guiding Lights: effective workplace culture. UEA 2022
Coyle D, 2022, The Culture Code
Foundation of Nursing Studies, Culture Change Resources
Harvard Business School, 2012, Company Culture is Everyone’s Responsibility
Kings Fund, 2023, Improving NHS Culture
NHS England Improvement : Creating a vision for change
Values Clarification Exercise: FONS resources
Claims, Concerns & Issues: FONS resource
The National Skills Academy: Leadership Qualities Framework
