Our contact details
Name: Megan Durrant
Address: St Clements House, 2-16 Colegate, NR3 1BQ
Phone Number: 07523 190 045
We currently collect and process the following information:
When you use the email address or the contact form provided on the website to make contact with the Norfolk Care Association, any information you provide (personal information such as name, address, email address, phone number) will be processed and stored so that it is possible to contact you and respond to your correspondence. We will not pass your personal details on to any third party without your explicit permission.
When any user visits our website, certain limited information is automatically collected through the use of cookies to understand how our website is being used. This helps us to provide a better experience when you browse our website and also allows us to improve our site.
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We use the information that you have given us in order to:
We may share this information with:
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting megan.durrant@norfolkcareassociation.org
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
Your information is securely stored on IT equipment managed by System 3, as well as our online cloud storage backup, provided by Office 365 and via an online CRM.
We keep all personal information for as long as required to carry out our work, this information is updated and monitored and removed upon request. We will then dispose your information by removing this from our mailing lists, contact lists and relevant CRM’s.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at megan.durrant@norfolkcareassociation.org if you wish to make a request.
If you have any concerns about our use of your personal information, you can make a complaint to us at megan.durrant@norfolkcareassociation.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
All Rights Reserved | Norfolk Care Association (NorCA) Ltd