Could Your Energy Bills Contain Historical Errors?

Energy is one of the biggest costs care providers face, with heating, hot water, kitchens, laundry and equipment, all running round the clock. So here’s a question worth asking: are you sure every bill you’ve paid has actually been correct?

Billing errors can go unnoticed for months, even years. And small mistakes add up fast. An extra £200 a month is £2,400 a year, and that’s before you multiply it across several sites.

Approved doesn’t mean accurate

Energy invoices are complicated, from rates, standing charges, meter readings, taxes and more. It’s easy for a bill to get signed off just because the total looks about right, even if individual charges aren’t.

Common culprits include:

• Incorrect contract rates or standing charges
• Estimated (not actual) meter readings
• Duplicate or unexpected charges
• Charges that don’t match the contract
• Errors after a supplier or meter change

Multi-site providers, take note

Different meters, suppliers and contract dates across multiple homes make errors easy to miss, and easy to repeat. That’s money that could be going straight back into care.

Don’t wait for renewal.

Most energy conversations focus on what’s next. But it’s worth checking the past too. A simple review of historic bills can uncover over-payments, and sometimes recover them. You don’t need to wait until your contract’s up to start looking.

Take a look at the full breakdown here.

Free support for our Premium members

Through our partnership with Enexus Energy, premium Norfolk Care Association members can get a free review of their current and historic energy position – spotting discrepancies and making sure you’re not paying more than you should.

Find out more about Enexus Energy here.