Norfolk County Council (NCC) has published a new Adult Social Care Choice Policy, setting out how care options are considered and how people are supported to make informed decisions about their care.
The policy is relevant to all adult social care providers and explains how the Council balances a person’s needs, preferences, service availability, affordability and its legal duties when arranging care and support.
It also provides greater clarity on how care is funded and what happens when someone chooses a care option that costs more than the amount the Council has assessed as necessary to meet their eligible needs.
Why this matters for providers
Care providers have an important role in helping people make informed choices about their care.
The policy highlights the importance of:
- Providing clear information about the services you offer.
- Being transparent about fees and charges.
- Explaining whether your service can meet an individual’s needs.
- Supporting people who self-fund their care to understand what may happen if they later become eligible for local authority funding.
Residential and nursing care providers are also reminded of their responsibilities under Competition and Markets Authority (CMA) consumer law guidance.
Developed with sector input
The policy was developed with contributions from:
- Norfolk Care Association
- Healthwatch Norfolk
- Carers Voice
This collaborative approach has helped ensure the guidance is practical, clear and accessible for both providers and people accessing care.
Read the policy
The full Adult Social Care Choice Policy is available on the Norfolk County Council website.
If you have any questions or feedback, you can contact the Integrated Commissioning Team at:
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