Home Care (All Ages 18+)

Home Care is one of the six subgroups that Norfolk Care Association runs as a mechanism to work closely with adult social care providers. Each subgroup represents a key segment of adult social care, allowing us to disseminate targeted information, gather focused insights and intelligence, and explore sector needs, challenges, and priorities.

Home care, also known as domiciliary care, refers to care that is delivered in an individual’s own home. It is usually provided by a care worker who visits regularly to offer support with day-to-day tasks in line with a personalised care plan.

Individuals may receive a wide range of support at home from cleaning and gardening to help with shopping and personal care. The term home care generally implies activities that are regulated by the Care Quality Commission (CQC), usually under the category of personal care.

While regular, relatively short visits are the most common form of home care delivery, services can also include live-in care (where a care worker lives with the individual) or overnight care. Increasingly, home care providers are also delivering more complex care, including nursing and delegated health tasks.

Strategically, there is a growing emphasis on increasing the level of home care provision compared to other forms of care, to help people live independently in their own homes for longer.

Home care may be self-funded by the individual. However, where eligible, care may be funded by the local authority.

People with long-term or complex health needs may receive Continuing Healthcare (CHC) funding, which is paid for by the NHS. The fast-track continuing healthcare process is designed for individuals whose health is deteriorating quickly and who are nearing the end of life, ensuring that care packages are put in place as soon as possible.

Subgroup Meetings

Next Meeting: 15th Jul 2026 10:00 am - 11:30 am

Our subgroup meetings aim to address specific needs within the social care sector by providing a platform for discussion.

6th November 2025 10:00 am - 11:30 am

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4th February 2026 2:00 pm - 3:30 pm

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You can also browse the Home Care (All Ages 18+) subgroup meeting archive.

The Norfolk Picture

The Care Quality Commission (CQC) register shows that there are 152 providers of domiciliary care services in Norfolk, delivering care from 179 locations or offices.

Based on adult social care activity data for Norfolk, 5,130 people aged 18–64 and 7,040 people aged 65 and over accessed long-term home care support during 2023/24, a total of 12,170 individuals. This figure excludes people who purchase home care privately.

For 2024/25, Skills for Care reports that 6,700 people are employed in non-residential care settings in Norfolk — equivalent to 5,500 full-time equivalent (FTE) posts. The vacancy rate for non-residential care settings was 11.4% (compared to 6.2% for the Norfolk sector overall), while the staff turnover rate was 17.7% (compared to 20.9% for the Norfolk sector overall).

What can Norfolk Care Association do for you?

Norfolk Care Association runs quarterly sector sub-group meetings for home care providers. We also advocate on behalf of providers, raising issues that affect the sector, and curate relevant information and resources to support best practice.

News and Resources

All News

Achieving Care Together Conference 2026 | Presentations and Highlights

News | 6 March 2026

Member Insight: Massage and Me

Resources | 6 March 2026

Hidden Costs of Hospital Discharge | Research Study | News and Resources | Norfolk Care Association

The Hidden Costs of Hospital Discharge | Research Study from the University of Birmingham

News | 4 March 2026

Contact Us

If you’d like support with a social care issue, want to learn more about what we do, or are interested in becoming a member, our team would love to hear from you.

Suite F2, Independent House, 18-20 Thorpe Road, Norwich, NR1 1RY

info@norfolkcareassociation.org.uk

01603 972517

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